Clidelity Terms and Conditions
Last Updated: July 24, 2026
These Terms and Conditions ("Terms") form a binding agreement between you ("you," "Coach," or "User") and K. Hud Coaching LLC, doing business as KHUD Branding Studio ("Company," "we," "us," or "our"), governing your access to and use of Clidelity, our AI-powered sales preparation and client onboarding platform, together with any related websites, dashboards, applications, and integrations (collectively, the "Service").
By creating an account, checking a box indicating acceptance, or otherwise accessing or using the Service, you agree to be bound by these Terms and by our Privacy Policy, which is incorporated by reference. If you do not agree, do not create an account or use the Service.
If you are creating an account on behalf of a company, coaching practice, or other entity, you represent that you have authority to bind that entity, and "you" refers to both you individually and that entity.
1. Eligibility
1.1 The Service is intended for use by coaches, consultants, and other service providers acting in a professional or business capacity ("Coaches"), not for personal, household, or consumer use.
1.2 You must be at least 18 years old and capable of forming a binding contract to create an account.
1.3 You represent that all information you provide during registration is accurate and that you will keep it current.
2. Description of the Service
2.1 Clidelity provides tools that assist Coaches in running their sales process, including but not limited to: prospect intake and screening (including a public-facing screening chat that prospective clients — "Prospects" — may complete without creating an account), AI-generated closing frameworks, pre-call briefing emails, post-call notes, follow-up email drafts, offer-document parsing, and a "voice profile" feature that analyzes your own writing and prior communications so that AI-generated drafts more closely reflect your style.
2.2 The Service uses third-party artificial intelligence models (currently including models provided by Anthropic) to generate the outputs described above. Section 8 explains the limits of that technology and your responsibilities when using its outputs.
2.3 We may add, change, or remove features, and may modify or discontinue the Service (or any part of it), at any time. We will make reasonable efforts to notify you of material changes that affect your paid subscription.
2.4 AI and automated-communication disclosure. Consistent with California's bot disclosure law (Cal. Bus. & Prof. Code §17941) and good practice generally, the public-facing screening chat presents a clear notice that the person is interacting with an automated, AI-assisted system, not a live human representative, before the conversation begins. You may not remove, hide, or materially alter that disclosure on any screening or booking page you configure, embed, or share.
2.5 Beta and early-access features. From time to time we may label features as "beta," "early access," "Founding Access," or similar. Those features are provided for evaluation, may be incomplete, may change substantially or be discontinued without notice, and are provided without any warranty beyond what's stated in Section 12. Founding Access pricing terms specifically are addressed in Section 4.8.
3. Accounts and Security
3.1 You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account.
3.2 You must notify us promptly at hello@khudco.com if you suspect unauthorized access to your account.
3.3 We reserve the right to suspend or terminate accounts that provide false information, are used to violate these Terms, or present a security risk to the Service or other users.
4. Subscription, Fees, and Billing
4.1 Recurring subscription. Access to Clidelity is provided on a subscription basis. Fees, billing frequency (monthly or annual), and plan features are as described on our pricing page or in your order confirmation at the time you subscribe.
4.2 Payment processing. All payments are processed by Stripe, Inc. By subscribing, you authorize us (via Stripe) to charge your payment method on file for all applicable fees. You are responsible for keeping your payment information current.
4.3 Auto-renewal. Your subscription automatically renews at the end of each billing period at the then-current rate unless you cancel before the renewal date through your account settings or by written notice to hello@khudco.com. We will provide at least 7 days' notice by email before any price increase takes effect on a renewal.
4.4 Cancellation. You may cancel at any time; cancellation takes effect at the end of your current paid billing period. We do not prorate partial billing periods.
4.5 Refunds. We offer a money-back guarantee equal to 70% of your first subscription payment if you request a refund within 30 days of your initial subscription start date. Outside of that window, and for all renewal payments, fees are non-refundable, including for partial subscription periods, unused features, or account suspension/termination due to your breach of these Terms.
4.6 Taxes. Fees are exclusive of applicable taxes, which you are responsible for unless we are legally required to collect them.
4.7 Non-payment. We may suspend or terminate your access if a payment fails and is not cured within 10 days of notice.
4.8 Founding Access pricing. "Founding Access" is a limited offer available only to the first twenty (20) Coaches selected by Company during the beta phase of the Service. If you are designated a Founding Access Coach, then for as long as you maintain an active, continuous subscription (without a lapse or cancellation) you will keep: (a) the subscription price in effect for you at the time you were designated Founding Access, and (b) continued access to the features included in your plan as of that time, even if Company later moves those features to a higher-priced tier for new customers, re-packages plans, or changes standard pricing generally. This price-and-feature lock does not apply to entirely new features Company introduces after your Founding Access designation and offers as optional add-ons or as part of a separate, newly created plan. If your subscription lapses, is canceled, or is terminated for any reason (including under Section 4.7 or 15.2), your Founding Access status and any associated price or feature lock end, and resubscribing afterward will be at then-current standard pricing and plan terms — Founding Access status is not transferable and cannot be reinstated once lost. Company determines, in its sole discretion, which twenty Coaches receive Founding Access designation and when that designation is communicated to them (for example, on the checkout page or in an order confirmation).
5. Your Content and Your Prospects' Data
5.1 Your Content. "Your Content" means any information, files, transcripts, notes, offer documents, and other materials you upload or generate through the Service, including data about your Prospects and clients. As between you and us, you retain all ownership rights in Your Content.
5.2 License to operate the Service. You grant us a worldwide, non-exclusive, royalty-free license to host, store, process, transmit, and display Your Content solely as necessary to provide, maintain, secure, and improve the Service for you, and to comply with law.
5.3 Your responsibility for Prospect data. When you submit a Prospect's or client's personal information (name, email, call transcripts, notes, offer terms, contract or payment status, etc.) to the Service, you are acting as the data controller for that information, and we process it on your behalf as a service provider/processor. You represent and warrant that: (a) you have all necessary rights, consents, and legal bases (including under any applicable privacy law) to collect that information and to share it with us and with the third-party service providers described in Section 7; and (b) your use of the Service, including any public screening or booking link you share with Prospects, complies with applicable law, including notice and consent requirements.
5.4 Aggregated/de-identified data. We may use de-identified or aggregated data derived from use of the Service (that does not identify you, your Prospects, or your business) to operate, analyze, and improve the Service and to develop new features.
5.5 No marketing to your Prospects or clients. We will not use your Prospects' or clients' contact information or any data submitted through the Service to market Clidelity, or any other product or service, directly to them. We will not contact your Prospects or clients except as strictly necessary to operate the Service you have configured for them (for example, delivering a screening chat or booking page you have shared with them).
5.6 Screening chat and AI consent (California Invasion of Privacy Act). The public screening chat creates a transcript of each conversation in order to generate the outputs described in Section 2. Before a Prospect can begin a screening conversation, the Service displays a notice that the conversation will be transcribed and processed by AI, and requires the Prospect to proceed past that notice before the conversation starts. This is designed to address consent requirements under laws such as the California Invasion of Privacy Act (Cal. Penal Code §§ 631, 632.7) and comparable laws in other states, which generally require the consent of all parties before a communication is recorded. You may not disable, remove, or bypass this consent notice on any screening or booking page. Separately, if you upload transcripts of your own sales or coaching calls (for example, to build your voice profile under Section 6), you are solely responsible for obtaining any consent required by law before recording those calls — California and many other states require the consent of all parties to a call before it may be recorded (Cal. Penal Code § 632).
6. Voice Profile Feature
6.1 The voice profile feature analyzes writing samples, transcripts of your previous coaching or sales sessions, and other text-based content you upload or provide to generate a stylistic profile used to tailor AI-generated drafts to your communication style. This is a text/style analysis feature based on written and transcribed content only — it does not involve audio recordings or audio-based voice cloning, unless and until we explicitly introduce and disclose such a feature.
6.2 You retain ownership of your voice profile data. We will not use your voice profile to generate content on behalf of any other user or for any purpose outside operating the Service for your account, without your separate written consent.
7. Third-Party Services
7.1 The Service integrates with, or relies on, third-party providers, including: Stripe (payment processing), Anthropic (AI model provider for generated content), Supabase (application data hosting and infrastructure), GitHub (source code hosting) and Lovable (application development and hosting platform), and, where you connect it, DocuSign (e-signature and contract-status tracking). Your use of those integrations may also be subject to that provider's own terms and privacy policy.
7.2 We are not responsible for the acts, omissions, downtime, or policies of third-party providers, though we select vendors we believe maintain reasonable security and reliability standards.
7.3 Connected third-party accounts. If you connect the Service to a third-party account you control (for example, Stripe or DocuSign), you authorize us to access and exchange data with that account solely to provide the corresponding feature (such as displaying payment or contract status). You are responsible for maintaining that account in good standing and for disconnecting it if you no longer want data exchanged with it.
8. AI-Generated Content — Important Disclaimers
8.1 Not advice. Outputs generated by the Service — including closing frameworks, objection-handling language, follow-up drafts, notes, and summaries — are AI-generated suggestions intended to support your own sales process. They are not legal, financial, tax, medical, therapeutic, or professional advice, and are not a substitute for your own judgment.
8.2 No guarantee of outcomes. We do not guarantee that using the Service, or any AI-generated content, will result in closed sales, revenue, client outcomes, or any particular business result.
8.3 Human review required. You are solely responsible for reviewing, editing, and approving any AI-generated content before sending it to a Prospect or client or relying on it in any way. AI-generated content may contain factual errors, omissions, or statements that do not reflect your intent, your offer, or applicable law (including advertising, consumer protection, or professional licensing rules in your jurisdiction).
8.4 Your responsibility for compliance. You are responsible for ensuring that any communications, offers, or contractual language you send to Prospects — whether AI-generated or not — comply with applicable law and any professional or licensing obligations that apply to your coaching or consulting practice.
9. Acceptable Use
You agree not to: (a) use the Service for any unlawful purpose or in violation of any third party's rights; (b) attempt to bypass rate limits, security controls, or access controls (including the public screening or booking endpoints); (c) reverse-engineer, decompile, or attempt to extract source code or underlying models from the Service; (d) resell, sublicense, or provide the Service to third parties as a bureau or service, except to provide sales services to your own clients in the ordinary course of your business; (e) upload malicious code; (f) use the Service to harass, deceive, or defraud any person, including Prospects; (g) misrepresent your identity or affiliation; (h) extract, copy, or reverse-engineer the Service's underlying prompts, frameworks, workflows, or system design in order to build, license, or assist a product or service that competes with the Service; or (i) disable, remove, or bypass any AI-disclosure or consent notice presented by the Service, including on the public screening chat or booking pages.
10. Intellectual Property
10.1 The Service, including its software, design, and underlying technology (excluding Your Content), is owned by Company or its licensors and is protected by intellectual property laws. "Clidelity" is a trademark of Company; a federal trademark application is currently pending with the USPTO.
10.2 Except for the limited right to use the Service as permitted by these Terms, no rights are granted to you in our intellectual property.
10.3 Protection against recreation. The specific prompts, sales frameworks, screening logic, and system architecture underlying the Service are Company's confidential trade secrets, independent of and in addition to any copyright or trademark protection. You agree not to extract, copy, or reverse-engineer them, or use any output specifically designed to reveal them, in order to build, license, fund, or assist any product or service that competes with the Service. This restriction does not limit (a) your ownership of Your Content under Section 5.1, or (b) your right to use your own independently developed sales knowledge, coaching methodology, or expertise, whether gained before or during your use of the Service.
10.4 If you submit feedback or suggestions about the Service, you grant us a perpetual, royalty-free license to use that feedback without obligation to you.
10.5 Testimonials and case studies. We may ask your permission to feature your name, business name, and a testimonial or case study describing your experience with the Service in our marketing materials. We will only do so with your separate, affirmative consent given at that time, which you may withdraw by written notice; nothing in these Terms grants us a standing right to use your name, likeness, or testimonial without that consent.
11. Confidentiality
Each party agrees to protect the other's non-public business information disclosed in connection with the Service with the same degree of care it uses for its own confidential information (and no less than reasonable care), and to use it only as necessary to perform under these Terms.
12. Disclaimers of Warranties
THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING WITHOUT LIMITATION WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE, OR THAT AI-GENERATED OUTPUT WILL BE ACCURATE, COMPLETE, OR SUITABLE FOR YOUR PURPOSE.
13. Limitation of Liability
13.1 TO THE MAXIMUM EXTENT PERMITTED BY LAW, NEITHER PARTY WILL BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, DATA, OR BUSINESS OPPORTUNITY, ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
13.2 EXCEPT FOR (I) YOUR PAYMENT OBLIGATIONS, (II) YOUR INDEMNIFICATION OBLIGATIONS UNDER SECTION 14, OR (III) EITHER PARTY'S BREACH OF SECTION 11 (CONFIDENTIALITY), EACH PARTY'S TOTAL LIABILITY ARISING OUT OF OR RELATED TO THESE TERMS WILL NOT EXCEED THE GREATER OF (A) THE TOTAL FEES YOU PAID TO COMPANY IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM, OR (B) ONE HUNDRED DOLLARS ($100).
13.3 These limitations apply regardless of the theory of liability and even if a remedy fails of its essential purpose, to the extent permitted by law. Some jurisdictions do not allow certain limitations, so some of the above may not apply to you.
14. Indemnification
14.1 By you. You agree to indemnify, defend, and hold harmless Company from and against any claims, damages, losses, and expenses (including reasonable attorneys' fees) arising out of: (a) Your Content, including any failure to obtain necessary consents from Prospects or clients; (b) your breach of these Terms; (c) your violation of law; or (d) your use of AI-generated content without adequate review.
14.2 By Company. Company will indemnify you against third-party claims that the Service, as provided by us and used in accordance with these Terms, infringes a third party's U.S. intellectual property rights, excluding claims arising from Your Content, your modifications, or your combination of the Service with other products.
14.3 The indemnified party must give prompt written notice of any claim and reasonable cooperation; the indemnifying party controls the defense and settlement, provided any settlement that imposes liability on the indemnified party requires its consent.
15. Term, Suspension, and Termination
15.1 These Terms remain in effect for as long as you maintain an account or otherwise use the Service.
15.2 We may suspend or terminate your access immediately if you breach these Terms, fail to pay fees when due, or if we reasonably believe your use poses a security, legal, or reputational risk to the Service or other users.
15.3 You may terminate by canceling your subscription and closing your account.
15.4 Upon termination, your right to use the Service ends immediately. We will make Your Content available for export for 30 days following termination, after which we may delete it, except where retention is required by law or for legitimate backup/legal purposes.
15.5 Sections that by their nature should survive termination (including Sections 5.3, 5.6, 8, 10, 11, 12, 13, 14, 16, and 18) will survive.
16. Dispute Resolution — Binding Arbitration and Class Action Waiver
16.1 Informal resolution first. Before filing any claim, you agree to contact us at hello@khudco.com and attempt in good faith to resolve the dispute informally for at least 30 days.
16.2 Binding arbitration. If a dispute is not resolved informally, you and Company agree that it will be resolved by binding, individual arbitration administered by the American Arbitration Association ("AAA") under its Commercial Arbitration Rules (or, for individual/sole-proprietor Coaches, its Consumer Arbitration Rules where applicable), rather than in court, except that either party may bring an individual claim in small claims court if it qualifies.
16.3 Class action waiver. YOU AND COMPANY AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN AN INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, COLLECTIVE, OR REPRESENTATIVE PROCEEDING.
16.4 Opt-out. You may opt out of this arbitration agreement by sending written notice to hello@khudco.com within 30 days of first accepting these Terms. If you opt out, disputes will be resolved in the courts described in Section 17.
16.5 Seat and costs. Arbitration will be seated in Riverside County, California, conducted in English, and fees will be allocated according to AAA rules and applicable law.
17. Governing Law and Venue
These Terms are governed by the laws of the State of California, without regard to conflict-of-laws principles. For any dispute not subject to arbitration (or brought in small claims court), the parties consent to the exclusive jurisdiction and venue of the state and federal courts located in Riverside County, California.
18. Changes to These Terms
We may update these Terms from time to time. If we make material changes, we will notify you by email or through the Service at least 14 days before the changes take effect. Continued use of the Service after the effective date constitutes acceptance of the updated Terms.
19. General
19.1 Entire agreement. These Terms, together with the Privacy Policy and any order forms, constitute the entire agreement between you and Company regarding the Service.
19.2 Severability. If any provision is found unenforceable, the remaining provisions remain in full force, and the unenforceable provision will be modified to the minimum extent necessary to make it enforceable.
19.3 No waiver. Failure to enforce any provision is not a waiver of our right to do so later.
19.4 Assignment. You may not assign these Terms without our written consent. We may assign these Terms in connection with a merger, acquisition, or sale of assets.
19.5 Force majeure. Neither party is liable for delay or failure to perform due to causes beyond its reasonable control.
19.6 Electronic communications. You consent to receive communications from us electronically, and agree that electronic signatures and acceptance (including clicking "I agree") are legally binding.
19.7 Export and sanctions compliance. You represent that you are not located in, and will not use the Service from, a country or region subject to U.S. government embargo, and that you are not listed on any U.S. government list of prohibited or restricted parties (such as the U.S. Treasury's Specially Designated Nationals list). You agree to comply with applicable U.S. export control and economic sanctions laws in your use of the Service.
19.8 Notices. Legal notices to Company should be sent to hello@khudco.com, or by mail to:
K. Hud Coaching LLC (DBA KHUD Branding Studio) 11875 Pigeon Pass Road, Suite B13 Postal Mailbox 1062 Moreno Valley, California 92557